Join this webinar  to hear how two institutions enhanced their support services with Blackboard's 24/7/365 support services.

Cowley College will share how they went from an institution with "just in time" support services to a forward-thinking institution able to fully support the technology needs of faculty and students all while migrating from ANGEL to Blackboard Learn 9.1. Between the detailing reporting and their dedicated support manager, the team at Cowley College is now able to focus on faculty training and resources.

You'll also hear how the eCampus technology team at Dallas County Community College District changed their student and faculty support model. DCCCD went from 100 voicemails per hour, long wait times and student complaints to a 24/7/365 support desk with password reset technologies and satisfaction rates over 85%.

 When:  September 30th at 3:00 p.m. Eastern Time

Speakers will include

  • Veraina Bordeaux, Ecampus Help Desk Manager, Dallas County Community College District 
  • Dan Luciani, Ecampus Program Manager, Dallas County Community College District 
  • Stephani Johns-Hines, Associate Vice President for Mulvane Center & Online Operations
  • Anthony Humpfreys, Blackboard Student Services

Register below and the virtual login information will be provided to you prior to the event.

© 2014 Blackboard Inc. All Rights Reserved.
Get the Scoop: How to Provide 24/7 Support in 60 Minutes
Improving student success with always on, anytime, anywhere technology support services